Effective Date: 1 January 2024

Thank you for shopping with Zubeezu, your go-to source for sustainably sourced clothing and accessories. We’re committed to your satisfaction and have outlined our refund and return policy below for your convenience.

Return and Exchange Period:
– You have 30 days from the purchase date to return or exchange items.
– Items must be in original condition, with tags and packaging intact.
– Some items may have specific return conditions, detailed on the product page.

Refund and Exchange Options:
– Replacement/Exchange: Swap for a different size, color, or item, subject to availability.
– Full Refund: Receive a full refund, minus return shipping costs.
– Line-Item Refund: Partial refund for specific items in a larger order.
– Gift Card: Opt for a gift card equivalent to the refund amount.
– Store Credit: Choose store credit for future purchases.

Shipping and Charges:
– We offer flat-rate shipping for returns.
– Return shipping is free for items with defects or damage upon arrival.

Non-Eligible Items:
Please note that certain items are not eligible for return or exchange due to hygiene reasons (e.g., used underwear, bathing suits) as well as products sold as part of sets or bundles.

Additional Information:
Our policy aims to balance customer convenience with fairness to our business. If you have any questions or need assistance regarding returns or exchanges, please feel free to contact our support team at info@zubeezu.eco.

We appreciate your choice to shop with Zubeezu and are here to ensure a positive experience!